TERMS & CONDITIONS

PURCHASE ORDERS

Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please email us at  hello@bijouxdemodedesigns.com or contact us directly via the contact form on our website.

PAYMENT METHOD
Bijoux de Mode accepts payment via Visa, MasterCard, PayPal and AfterPay.  If you do choose to pay through Afterpay you will be redirected at check out to the AfterPay website to process your payment.  

All purchase transactions and shipping costs will be calculated and processed in Australian Dollars. 

CURRENCY CONVERSION
All prices listed on our site are charged to your credit card in Australian dollars (AUD) . The bank that has issued your credit card determines the exchange rate that you will be charged, but it should match closely with the current rate.

LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so that we may assist you.

RETURNS AND EXCHANGE POLICY
Unfortunately we are unable to issue refunds unless there is manufacturing fault present. 

Please choose carefully as we do not offer an exchange or refund on pierced earrings for hygiene reasons or for any items where you have changed your mind.

For all other items you may exchange within 7 days from date of purchase and within 15 days for international orders. Customers will be responsible for all shipping & re-shipping charges for exchanges. Items not received within this time frame will not be accepted.

Bijoux de Mode must receive the product in the original packaging and in the exact condition it was sent out in. Items must not have been worn.

Items can be returned to the following address:

Bijoux de Mode
8/80 Campbell Road
Hawthorn East VIC 3123
Australia
M: 0403 129 683

REFUNDS

All faulty items will be fully inspected before a refund can be issued. The product must be sent within 3 business days of making a claim for faulty goods. 

If you are issued a refund it we will credited back onto credit the card that you placed the order with via Secure Pay. Once the refund has been issued it can take 3-7 business days to clear in your account. 

FAULTY ITEMS & WEAR AND TEAR
All items are quality checked before they are ready for dispatch however on the very occasionally there may be a fault.

Please kindly note that the general wear and tear in the course of normal use is not considered a manufacturing fault. The jewellery containing, glass or resin stones are delicate and fragile and should be handled with care. Crystal or glass stones breaking from mishandling is not considered a manufacturing fault. Manufacturing faults do not include cracked or broken stones or if an item has been bent out of shape from wear or if the plating starts to fade. 

The jewellery is handmade and can be very fragile. If it is dropped it could break or stones could loosen and fall out. If pressure is placed on the earring posts or if they are bent out of shape they can weaken. This can result in breakage. Please ensure to keep your earrings in the original packaging to prevent this from occurring.

Due to the nature of gold and silver plating and the frequency of wear, it can over time rub off and or discolour. The metal may become dull over time with wear and when it comes into contact with moisturisers, perfume, hairspray etc. This is a natural part of the wear and tear, and is not considered and manufacturing fault. 

Please remove your jewellery before swimming of getting into the shower. If the jewellery gets wet it will tarnish. 

All pieces come with a care instruction information card that should be followed.